Unless otherwise selected, all packages are shipped via Canada Post letter mail. Letter mail is a service that provides cheap shipping cost however does not contain any tracking information. Please refrain from contacting us asking for tracking if you did not upgrade shipping as we have no way of knowing where your parcel is. Estimated delivery for domestic shipping from the time we mark your parcel shipped is between 3-12 business days. Orders sent outside of Canada via Letter mail are expected to arrive within 5-15 business days.
We are not held responsible for any lost or stolen parcels sent letter mail.
*Holidays, weather increments and mail volume can affect the delivery time.
If you’re interested in receiving a tracking number, please check-out with tracking. Pricing for this option will be listed. This option supplies you with guarantee of delivery. Your parcel will arrive within 1-5 business days from the time we mark your item shipped if you upgrade your shipping (domestic).
We do try to stick to a quick turnaround time. If you are requiring your order as a rush, please send us an email with details. We will always try our best to fast track your order when it comes to processing time.
We are not held responsible for what happens with customs. Some items may experience delays being held at customs for further review. Although we do our upmost to supply all needed information to move through customs smoothly, unfortunately it is out of our hands. Unless you choose to expedite your shipping I can not guarantee you a delivery date or the ability to track your packages progress.
Please be aware that the import tax or duties sometimes does apply and is to be paid to the country (typically the post office) in order for your package to be delivered.
Packages that are returned for failure to pay import tax/ duty or returned for failure to collect the package from the post office will be charged a 30% restocking fee. Refunds will be issued within 3 business days minus shipping and 30% restocking fee once the package has been delivered back to the shop.
We reserve the right to cancel an order for any reason, at any time.